You have the right to return the goods within 14 days of receiving the package without giving any reason. However, this does not apply to items that are explicitly excluded from exchange.
We only accept returns for new and unworn merchandise. If the goods are damaged upon arrival at our warehouse, we will send them back to you.
Before returning, the return must be communicated to us. Please contact us first by email at help@noorsupport.com to announce your return and receive a return number.
How do I return my package?
Carefully pack your order in the original packaging and include a note with your order number (e.g. NS1363). Then send your package to the following address:
NOOR BRAND AGENCY UG
Philipp-Reis-Straße 7
63128 Dietzenbach
Please note that the cost of return shipping is borne by you as the buyer. Return shipping costs are also borne by the customer.
Personalized items, vouchers etc. - as described in the right of withdrawal - cannot be returned.
If we receive personalized products as returns, they will automatically be sent back to you.
For orders of product sets or bundles, partial returns of individual products are not possible. In the event of a return, the entire set or bundle must be returned. If individual products from a set or bundle are nevertheless returned, the corresponding value of the returned product will be refunded in the form of a gift voucher, based on the price paid for the individual product as part of the set or bundle.
Important for late returns: If your right of return has been exceeded and we have not previously confirmed an extended right of return, we will nevertheless accept the return – but reserve the right to withhold the refund of the purchase price until the goods have been received and inspected, and possibly to demand compensation for any loss of value (e.g. due to signs of wear or outdated seasonal goods). After inspection, the refund will be made minus any claims for damages.