You have the right to return the goods within 14 days of receiving the package without providing a reason. However, this does not apply to items that are expressly excluded from exchange.
We only accept returns for new and unworn items. If the goods are damaged upon arrival at our warehouse, we will send them back to you.
Before returning, the return must be communicated to us. Please first contact us via email at help@noorsupport.com to announce your return and receive a return number.
How do I send my package back?
Carefully pack your order in the original packaging and include a note stating your order number (e.g., NS1363). Then, send your package to the following address:
NOOR BRAND AGENCY UG (haftungsbeschränkt)
Philipp-Reis-Straße 7
63128 Dietzenbach
Please note that the costs for return shipping are to be borne by you as the buyer. Return shipping costs are also borne by the customer.
Personalized items, gift cards, etc. – as described in the Cancellation Policy – cannot be returned.
If we receive personalized products as a return, they will be automatically sent back to you.
For orders of product sets or bundles, a partial return of individual products is not possible. In the event of a return, the entire set or bundle must be sent back. If individual products from a set or bundle are nevertheless returned, the corresponding value of the returned product will be refunded in the form of a gift card, based on the price paid for the individual product as part of the set or bundle.
Important regarding late returns: Should your return period be exceeded and an extended return period not have been confirmed by us beforehand, we will still accept the return—however, we reserve the right to withhold the refund of the purchase price until the goods have been received and inspected, and, if necessary, to demand compensation for any loss in value (e.g., due to signs of use or outdated seasonal stock). The refund, minus any potential claims for damages, will only be issued after inspection.